mineContact & complaints
Have a question, want to order in bulk, or have an issue with your order? Our Admin is happy to help on WhatsApp.
WhatsApp Admin
+62 811-1111-7500
For product questions, hampers, business orders, and complaints.
Online stores
- Buy on Shopee
- Buy on Tokopedia/TikTok (soon)
Social media & email
- Instagram (soon)
- TikTok (soon)
- Facebook (soon)
- Email (soon)
Order processing hours
- INSTANT: daily 08:00-16:30
- REGULAR: orders by 16:00 (status update 19:00)
- Weekends & public holidays: cutoff 15:00
Orders are processed from Bandung. Pickup and delivery follow the courier’s schedule. For now mine&co is online only. Times are in WIB (UTC+7).
An issue with your order?
There’s always a solution. Follow these steps so we can help right away:
- Chat with our Admin on WhatsApp first, before leaving a rating or review on the marketplace.
- Tell us the marketplace, order number, and the issue (damaged, incomplete, or wrong item).
- Have your unboxing video ready, as described below.
- Our Admin helps find a solution. Returns/refunds follow the rules of the marketplace where you bought.
📹 Complaints about damaged, incomplete, or wrong items MUST include a full unboxing video starting from the still-sealed package, with no pauses or cuts.