Frequently asked questions

For now mine&co is online only: Shopee, Tokopedia, and TikTok Shop. For hampers and business orders, contact our Admin on WhatsApp. All orders are processed from Bandung.

Yes. On Shopee, purchases are limited to 3-5 pcs per order. For larger quantities, order through our Admin: MOQ of 25 pcs per variant with tiered discount pricing.

We’re sorry — there are AI-generated Bath Bomb videos from affiliates that don’t reflect mine&co products. Please refer to official mine&co photos and videos.

Yes. We have Christmas & New Year hamper packages, and the contents and packaging can be customized.

Only Bubble Bath (Liquid & Powder) makes foam. The most, longest-lasting bubbles come from Bubble Bath Powder. Bath Bomb, Bath Salt, and Milk Bath do not foam.

Bath Bombs don’t foam — they just fizz as they dissolve, adding color and scent to the water and helping moisturize skin. For bubbles, choose Bubble Bath; you can use both together.

Powder: more and longer-lasting bubbles, travel-friendly, and already contains Bath Salt. Liquid: a gentler texture on the skin, for kids and adults alike.

Per bath in a standard tub: Bubble Bath Liquid 50-100 ml, Bubble Bath Powder 50 g, Bath Salt 50-75 g (foot soak 25 g), Milk Bath about 100 g, Bath Bomb one piece.

Pour the Bubble Bath into an empty tub first, then fill it with a strong stream from the tap or shower. Bubbles form from the running water, so the stronger the stream, the more bubbles.

Bubble Bath & Bath Bomb: Bubble Gum, Cherry Blossom, Lavender, Stress Relief, Natural Ocean, and Unscented. Bath Bomb Premium only: Galaxy & Unicorn. Best sellers: Bubble Gum, Cherry Blossom & Stress Relief (Bubble Bath); Galaxy & Unicorn (Bath Bomb Premium).

Bath Salt & Milk Bath come unscented only. Scent options are for Bubble Bath and Bath Bomb.

Bubble Bath & Bath Bomb scents come from fragrance oil, not essential oils. Bath Salt & Milk Bath are unscented.

Bath Salt helps ease sore, tense muscles, for full-body or foot soaks. Milk Bath helps gently lift dead skin cells and helps soften and moisturize skin. Both are foam-free and unscented.

Yes, for children aged 2 and up with adult supervision. Avoid contact with eyes (if it happens, rinse with clean water) and stop using if irritation occurs.

Shelf life counts from the production date on the pack: Bath Bomb 3 months; Bubble Bath, Bath Salt, and Milk Bath 12 months. Store in a dry, closed place.

INSTANT: daily 08:00-16:30. REGULAR: orders by 16:00 are processed the same day (status update 19:00). Weekends & public holidays cutoff 15:00. Orders after cutoff are processed the next day. Pickup and delivery follow the courier’s schedule.

Yes. Choose the scent name in the variation options at checkout. The Random option means a surprise scent (may be Unscented).

Please chat with our Admin before leaving a review — there’s always a solution. Have a full, uncut unboxing video ready, starting from the still-sealed package, so we can help right away.

Returns and refunds follow the rules of the marketplace where you bought. For damaged, incomplete, or wrong items, chat with our Admin first with a full unboxing video and we’ll guide you to a solution.